How we maintain our standards - Consultant referrals
Quality assurance exercises are conducted on all consultant enquiries to assess the effectiveness of the system. Questionnaires are distributed to callers and to the consultant dealing with the enquiry. Though the numbers involved for such a specialised service are necessarily small (37 replies in 2009/10), in general both callers and consultants rate the service highly. Callers indicate the advice given is relevant, useful, sufficient and inspiring confidence. Consultants regard the referrals as appropriate and the information provided as well presented.
| How we maintain our standards | Feedback | Consultant referrals | Governance and Continuing Professional Development | How is the quality of services assured? |