TOXBASE is the poisons information database created and maintained by the NPIS, it should be the first port of call for healthcare professionals seeking poisons information in the UK. NHS facilities can register for free via www.TOXBASE.org. Individual advice on more serious or complex cases is available via the NPIS 24-hour telephone service. The NPIS national telephone support service consists of a network of Specialists in Poisons Information based at four provider Units. Supporting them is a team of on-call consultant clinical toxicologists, attached to major teaching hospitals and therefore with first hand experience in the management of poisoning.

Enquirers can always gain access to the service (24/7) via a single national telephone number. An automatic call-routing system intelligently manages incoming phone calls, ensuring that every enquiry is directed to the next available specialist in poisons information.